zozo

Terms of Service

Last updated: 2026-09-08

1. The seller and these terms

These Terms of Service (“Terms”) are a contract between you and Ryan Graham (“we”, “us”, “our”, the “Seller”), based in Ontario, Canada, governing your access to and use of Zozo (the “Service”). By creating an account or starting a trial, you agree to these Terms.

You represent that you are at least 18 years old and that you use the Service in the course of a business or professional activity, not as a consumer. If you accept these Terms on behalf of an organization, you represent that you are authorized to bind it, and “you” means that organization.

2. The Service

Zozo is a hosted harness that lets you drive subscription-backed coding-agent runtimes programmatically — creating and managing runs, threads, and agent workblocks through our dashboard and API. We may add, change, or remove features from time to time.

3. Accounts and security

You are responsible for keeping your account credentials, API keys, and any connected-runtime credentials confidential, and for all activity that occurs under your account. Notify us promptly at support@zozohq.com if you suspect unauthorized use of your account.

Your Home Region is permanent for the life of your account. During maintenance, Zozo may move your Stack within this region, which can change its IP address. By choosing a Home Region, you give standing consent to these moves. We will notify you of an IP-changing move, but we will not ask for further confirmation.

4. Subscription and price

The Service offers three monthly Plans: Standard at $40 USD, Plus at $50 USD, and Pro at $60 USD. Prices are charged in advance, auto-renew monthly until you cancel, and exclude applicable taxes. Plans have the same price in every Home Region. Discounts may change the amount charged without changing your Plan.

When you voluntarily confirm a Plan Change, you consent to that Plan's price shown at confirmation. This is separate from a price change initiated by Zozo. We will give you at least 30 days’ advance notice of a Zozo-initiated price change. You may cancel before it takes effect.

Founding Price Lock. If you complete your first Zozo subscription before Open Signup, we will keep the monthly list price of the Plan on which that subscription started while your subscription remains continuous and your Stack remains on that Plan. Joining the interest list, receiving or redeeming an invite, creating an account, or starting Checkout does not by itself qualify. Taxes, separately metered runtime-provider charges, and Plan capacity or quota changes are not part of the lock.

A voluntary Plan Change ends your Founding Price Lock. The destination Plan uses the price shown when you confirm the change, and returning to your original Plan later does not restore its founding price. Cancellation also ends the lock; a later subscription uses the prices then offered.

5. Free trial

14 days free · valid payment card required at signup · first charge at trial end · cancel anytime before then to avoid being charged

New subscriptions start on Standard with a 14-day free trial. A valid payment card is required to start the trial, but you will not be charged during the trial period. If you do not cancel before the trial ends, your card will be automatically charged the subscription fee described above at the end of the trial, and again every month thereafter until you cancel.

6. Cancellation

You may cancel at any time, self-serve, from the Stripe customer billing portal linked from your account settings. Cancelling during the trial prevents any charge. Cancelling after the trial stops future renewals but does not refund the current billing period; you keep access through the end of the period you already paid for.

A move to a lower Plan may create a prorated credit on your next regular invoice. That invoice credit is not a cash refund and doesn't change the rule above: cancellation itself doesn't refund the current billing period.

7. Refunds

Charges are generally non-refundable. If you believe you were charged in error — for example, a renewal charge after you cancelled, or a duplicate charge — contact support@zozohq.com within 30 days and we will investigate and issue a refund if the charge was made in error. Refunds outside of that are at our sole discretion.

8. Acceptable use and fair use

You agree not to use the Service to violate applicable law, to circumvent the usage or security limits of any provider or runtime we connect to on your behalf, or to attempt to disrupt or gain unauthorized access to the Service. You also agree not to:

Each Plan is offered at its monthly price on the assumption of reasonable, ordinary business use. We may set and adjust resource limits (for example on concurrent runs, provisioned stacks, storage, or compute), and we may throttle, restrict, or suspend usage that materially exceeds reasonable use, degrades the Service for other customers, or imposes disproportionate cost on us. We will give you notice of such measures where practical.

9. Runtime providers, your responsibilities, and indemnity

The Service connects to third-party agent runtimes on your behalf using subscriptions and credentials that you supply. You represent and warrant that your use of each connected runtime through the Service complies with that provider’s terms and policies. We are not responsible for a provider’s decision to change, limit, suspend, or terminate your account with them.

The same applies to any other third-party product or service you connect to the Service, such as a source-code host or payment processor. Your use of a third-party product is governed by its own terms, we are not responsible for it, and you represent that you are authorized to send any content you route through the Service to and from it.

Agents you run through the Service act on your instructions and under your configuration. You are solely responsible for the code, content, and actions your agents produce or take, and for reviewing agent output before relying on or deploying it.

You will indemnify and hold us harmless from any third-party claims, losses, and costs (including reasonable legal fees) arising from your content, your connected accounts and credentials, your agents’ actions, your breach of these Terms, or your violation of a runtime provider’s terms or applicable law.

10. Intellectual property, your content, and agent output

We retain all rights in the Service and its underlying software. Nothing in these Terms transfers any of those rights to you.

You retain all rights in the code, data, prompts, credentials, and other content you run through the Service (“Your Content”), and in the code, text, and other output that agents produce for you through it (“Output”). As between you and us, Output belongs to you. Output is generated by third-party runtimes and is provided as is; you are responsible for reviewing it before you rely on it, as Section 9 describes.

So that we can run the Service, you grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, and process Your Content and Output, solely to provide, secure, and support the Service for you and as these Terms otherwise allow. You represent that you have the rights needed to grant that license.

We will not use Your Content or Output to train, fine-tune, or evaluate machine-learning models, and we will not share it with a runtime provider beyond what is needed to run the agents you ask us to run. A runtime provider’s own handling of what you send it is governed by that provider’s terms and by the settings on your account with them.

11. Usage Data, feedback, and open source

We collect and own data about how the Service is used and how it performs, such as logs, metrics, error reports, and aggregate statistics (“Usage Data”). Usage Data does not include Your Content or Output. We use it to operate, secure, support, and improve the Service, and we do not sell it. Our Privacy Policy describes how we handle any personal data in it.

If you send us suggestions, ideas, or other feedback about the Service, we may use it freely and without any obligation to you.

The Service includes open-source components, each licensed under its own terms. Where an open-source license conflicts with these Terms for that component, the open-source license prevails. We will provide a list of those components on request.

12. Confidentiality

Each of us may receive non-public information from the other in the course of this relationship, including Your Content, Output, and, on our side, non-public details of how the Service works (“Confidential Information”). Confidential Information does not include information that is or becomes public through no fault of the receiving party, that the receiving party already had or independently developed, or that it lawfully received from someone else without a duty of confidence.

Each of us will use the other’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will disclose it only to people and service providers who need it for that purpose and are bound to keep it confidential. Either of us may disclose Confidential Information where the law requires, after giving the other reasonable notice where lawful. These obligations continue for three years after these Terms end, and for trade secrets for as long as they remain trade secrets.

13. Disclaimer and limitation of liability

The Service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose.

14. Termination

You may terminate at any time by cancelling as described in Section 6. We may terminate your subscription for convenience with at least 30 days’ notice, effective no earlier than the end of your current billing period. If we end your access sooner, we will refund the unused portion of the period you have paid for on a pro-rata basis.

We may suspend or terminate your access if you materially breach these Terms, including non-payment. We may suspend immediately where your use poses a security, legal, or abuse risk to us, other customers, or a connected provider, or where a provider or vendor we depend on suspends or restricts the access we need to serve you. We will give you reasonable notice where practical and restore access once the cause is resolved.

When these Terms end, your right to use the Service ends, and any fees already accrued remain payable. Export anything you need before your access ends: after termination we may delete your Stack and everything stored on it, and copies in backups age out on their normal schedule.

Sections 9 through 13, 15, and 16 survive any termination or expiry of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles, and any dispute not otherwise resolved will be subject to the courts of that jurisdiction. To the maximum extent permitted by applicable law, disputes will be resolved on an individual basis, and each of us waives any right to participate in a class or representative action.

16. General

Entire agreement. These Terms, together with our Privacy Policy and the Plan and price you confirm at checkout, are the entire agreement between us about the Service and replace any earlier discussions.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to a successor to the Service, and will notify you if we do.

Force majeure. Neither of us is liable for a failure to perform, other than a payment obligation, caused by events beyond our reasonable control, such as natural disaster, war, labour action, government action, or an outage at a provider we depend on.

Severability and waiver. If any part of these Terms is found unenforceable, the rest remains in effect and that part is enforced to the maximum extent the law allows. A failure to enforce a provision is not a waiver of it.

Notices. We will send notices to the email address on your account. You may send notices to us at support@zozohq.com.

Publicity. We may name you or your organization as a Zozo customer in our marketing unless you ask us not to. Neither of us will otherwise use the other’s name or logo without written permission.

Export compliance. You will comply with the export control and sanctions laws that apply to your use of the Service, and you represent that you are not located in, or acting for, a country or party subject to sanctions that would prohibit that use.

17. Changes to these terms

We may update these Terms from time to time. For material changes we will notify you by email at least 30 days before they take effect. If you do not agree to a change, you may cancel before it takes effect; continuing to use the Service after the effective date constitutes acceptance. The “Last updated” date above reflects the current version.

Contact

Ryan Graham
Ontario, Canada (postal address on request)
support@zozohq.com