Terms of Service

Last updated: 2026-07-19

1. The seller and these terms

These Terms of Service (“Terms”) are a contract between you and Ryan Graham (“we”, “us”, “our”, the “Seller”), based in Ontario, Canada, governing your access to and use of Zozo (the “Service”). By creating an account or starting a trial, you agree to these Terms.

2. The Service

Zozo is a hosted harness that lets you drive subscription-backed coding-agent runtimes programmatically — creating and managing runs, threads, and agent workblocks through our dashboard and API. We may add, change, or remove features from time to time.

3. Subscription and price

The Service is billed at $50 USD per month, charged in advance and auto-renewing each month until you cancel. Applicable taxes are added where required. We may change pricing for future billing periods with advance notice.

4. Free trial

New subscriptions start with a 14-day free trial. A valid payment card is required to start the trial, but you will not be charged during the trial period. If you do not cancel before the trial ends, your card will be automatically charged the subscription fee described above at the end of the trial, and again every month thereafter until you cancel.

5. Cancellation

You may cancel at any time, self-serve, from the Stripe customer billing portal linked from your account settings. Cancelling during the trial prevents any charge. Cancelling after the trial stops future renewals but does not refund the current billing period; you keep access through the end of the period you already paid for.

6. Refunds

Charges are generally non-refundable. If you believe you were charged in error — for example, a renewal charge after you cancelled, or a duplicate charge — contact support@zozohq.com within 30 days and we will investigate and issue a refund if the charge was made in error. Refunds outside of that are at our sole discretion.

7. Acceptable use

You agree not to use the Service to violate applicable law, to circumvent the usage or security limits of any provider or runtime we connect to on your behalf, or to attempt to disrupt or gain unauthorized access to the Service.

8. Intellectual property

We retain all rights in the Service and its underlying software. You retain all rights in the code, data, and content you run through it.

9. Disclaimer and limitation of liability

The Service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose.

10. Termination

We may suspend or terminate your access if you materially breach these Terms, including non-payment. We will give you reasonable notice where practical.

11. Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles, and any dispute not otherwise resolved will be subject to the courts of that jurisdiction.

12. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above, and where required by law we will notify you directly before they take effect.

Contact

Ryan Graham
Ontario, Canada (postal address on request)
support@zozohq.com